FAQ’s
United Top Limo Rental

Do you have any questions about our limo rental service? Here’s a quick guide for insight into our operation, policies, and reservation process.

*For quick answers, call us at 917 885-6541 now!

General

What’s the right vehicle for me?
We offer a variety of party buses, Mercedes Sprinter rentals, Hummer limo, SUV limos, limo bus, vans & buses, Rolls Royce Phantom, party van, sprinter bus, Porsche Limo, Range Rover & Bentley-Mulsanne, and limo coach party buses. You can call or email us to discuss the right vehicle. Please visit our homepage for information about our party buses, car, and limousine rentals.
Yes, all our vehicles can be booked by the hour, and the fee depends on the size and model of the car. We just require a minimum of hours for the hourly service.
We offer party bus rental, limo rental, and limo to airport service to all of New Jersey, Connecticut, New York, and Pennsylvania. Our services include airport transfer, prom limo, wedding transportation, night out, birthday, corporate, and Sweet 16 limo rental service.

Yes, all of our vehicles are fully licensed and insured.

Yes, our vehicles are equipped with GPS navigation and real-time tracking. The car’s music system has Bluetooth so you can groove to your favorite tunes.
Yes, before being hired, all of our chauffeurs must undergo a thorough vetting process, including a complete background check, driver’s license check, and drug test. Once hired, chauffeurs are randomly selected for drug and alcohol tests as per USDOT requirements.
Actually, it is more complicated! Before you rent a limo, seek referrals, read reviews, and get recommendations from friends and family. You should pay attention to customer service, office support, insurance, U.S. DOT number, operating hours, expertise, and safety precautions the limousine rental service takes.
United Top Limo rental and car service is open Monday through Saturday from 9 am to 8 pm and on Sundays from 11 am to 7 pm. Our vehicles run 24/7 every day.

Yes, you can expect nothing short of perfection from our limo service. All of our chauffeurs possess commercial driver’s licenses and have gone through and successfully passed the drug and skill test training program.

We also conduct quarterly reviews to ensure our chauffeurs abide by our strict standards and requirements, which include reliability, safety, professional appearance, customer service, and friendliness.

Vehicles

Is smoking allowed in Limo rentals and party buses?
No, smoking is not permitted in any of our vehicles. Violating this policy will result in additional charges. Our goal is to provide quality and safe limousine service.
Our vehicles are equipped with bottled water, glassware, and napkins.
Small pets in a carrier or on the owner’s lap are allowed. The pet carrier is subject to a charge.
You can call or email us to know the luggage capacity of each vehicle class. You can see each vehicle from our fleet page. If the passenger/luggage count exceeds the limits, you must upgrade the vehicle type or reserve an additional vehicle. It results in extra charges, so please select the car accordingly.

Please call us at 917-885-6541 when you realize you left something behind. All our vehicles are cleaned at the end of the service, and all lost items are placed in the lost/found bin. Forgotten items can be retrieved at our office during our hours of operation.

We will gladly ship your item back to you if you wish. Shipping and handling charges will apply and must be paid in advance.
*United Top Limo Rental is not responsible for lost or damaged items left in our vehicles.

Reservation

What's the easiest way to rent a limo?
If you want to make a reservation or get a quote, call our reservation specialist at 917 885-6541, email us at unitedtoplimo@gmail.com, or chat with us from our website. We are available seven days a week to assist you.
We require a certain amount of non-refundable deposit when placing the reservation. This payment can either be charged to your credit card or debit card. Once received, a customer care team member will call or email you to finalize your reservation. If you are paying with a debit card, prepaid card, cash, or Zelle as an option, we will also ask for a major credit card at the time of booking to be kept on file. A credit card authorization form will be sent to you to complete at the time of reservation.
Once your reservation is processed, you will receive a confirmation email or phone call. This email will be sent through our business email, including your reservation, rental terms, and credit card authorization.
You can change your existing bookings by calling our office at 917-885-6541 or emailing us at unitedtoplimo@gmail.com. Any modification, additional stops, or service different from the initially booked service may incur additional charges. Please note that United Top Limo & Car Services can only guarantee short-term changes if you amend the originally booked service by notifying our office. In that case, we shall not be responsible and cannot be held liable for any inconvenience or additional expenses you would be exposed to. After the service, we will send you a payment link for additional service costs or an updated invoice with the new service information.
We accept all major credit cards (Visa, Mastercard, Discover, American Express) also we accept Zelle as an option.
Change and cancellation requests are entertained via call. Please call 917-885-6541 and speak with one of our Reservation Specialists, who will gladly assist you.

Your rate is based on the information provided when your reservation was made. Additional charges can result from changes to your service during your trip, such as extra stops, excessive cleanup fees, additional tolls, waiting time, or extending the duration of your service (overtime). If you do not feel you have had any additional services, please contact our customer care team at unitedtoplimo@gmail.com or 917-885-6541 to review your charges.

Policies & Procedures

How do I contact my chauffeur?
The chauffeur’s name and mobile telephone number are sent one day before your pickup via text, call, or email. You can contact the chauffeur directly if needed, but we encourage you to contact our office at 917-885-6541, and our customer care team will assist you instantly.
The chauffeur’s name and mobile telephone number will be sent to you one day before the pickup via text, call, or email.
Our chauffeurs speak English and the official language of the state they serve in. They are friendly and cooperative.
Yes, unscheduled waiting time is charged. We can discuss for scheduled waiting time over a call at the time of reservation.

Our chauffeurs are always timely dispatched and arrive at the pickup location at least 10 minutes before your booking time. However, even with traffic monitoring and travel guidance, unexpected delays may occur rarely.

In such cases, our customer care team will call you and update you on the chauffeur’s status. If you do not see our chauffeur, please contact our office immediately at 917-885-6541.

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